1. Introduction
Welcome to Bananzia Casino (bananziacasino.uk). We respect your privacy and are resolutely committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This policy is formatted in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the stringent regulatory requirements mandated by the UK Gambling Commission.
2. Data Controller
Bananzia Casino (“We”, “Us”, “Our Casino”) is the data controller and is responsible for your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO at [email protected].
3. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: First name, last name, username or similar identifier, marital status, title, date of birth, and gender. We also collect documentation to verify this data (e.g., passports, driving licences) to fulfil our Know Your Customer (KYC) obligations.
- Contact Data: Billing address, residential address, email address, and telephone numbers.
- Financial Data: Bank account and payment card details (please note, we do not store full credit card numbers; these are handled securely by our PCI-DSS compliant payment gateways).
- Transaction Data: Details about payments to and from you, and other details of wagers, deposits, and withdrawals you have made at Our Casino.
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, games, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
4. How Is Your Personal Data Collected?
We use different methods to collect data from and about you, including through:
- Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or live chat. This includes personal data you provide when you create an account, place a wager, or request customer support.
- Automated Technologies: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as fraud prevention agencies, identity verification services, and credit reference agencies to comply with our Anti-Money Laundering (AML) obligations.
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing gaming services, processing payouts).
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation (specifically, regulations set forth by the UK Gambling Commission regarding age verification, responsible gambling, and anti-money laundering).
6. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes outlined in Section 5:
- Service Providers: Acting as processors who provide IT and system administration services, payment processing, and game software provision.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.
- Regulators and Authorities: The UK Gambling Commission (UKGC), HM Revenue & Customs, the National Crime Agency (NCA), and other authorities who require reporting of processing activities in certain circumstances.
- Fraud Prevention Agencies: To ensure fair play, prevent financial crime, and protect the integrity of Our Casino.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
7. Data Security
We have put in place robust, state-of-the-art security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. All data traffic between your device and Our Casino is protected using 256-bit Secure Socket Layer (SSL) encryption.
In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a strict duty of confidentiality.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, and in accordance with UKGC and AML regulations, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a minimum of five years after they cease being customers.
9. Your Legal Rights
Under the UK GDPR, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data (subject to our legal retention obligations).
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data (such as direct marketing).
If you wish to exercise any of the rights set out above, please contact our DPO. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.